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At Steelhorse all decisions made are with customer service in mind!  When Steelhorse employees are faced with making a decision they are instructed to determine how it will affect the customer, if the decision falls within meeting or exceeding customer expectations we are all for it!!  We understand our Customers are the reason for Steelhorse existence.

We have five key Customer Service Elements:

Honesty & Integrity – This element is deeply rooted in the Steelhorse way of doing business.  It is part of our Mission Statement and is very important to us.  When we make a commitment we stand by our word and will honor our commitments at all costs.

Safety – The safety of our employees, the general public and our customer’s cargo are of utmost importance.  Our drivers are trained professionals who get the job done in an efficient, safe manner.

Punctuality – Be there when we say we’re going to be there. No earlier, no later.

Flexibility – We understand circumstances and situations change at Steelhorse we are flexible enough to adapt to those changes.